![]() ![]() ![]() Long cotton water keeper prevents the cotton from walking backwards as water evaporates and ensures when using an insert that it has a tight fit against the cotton. None / clean tube the traditional plain test tube filled with water and a cotton ball. This means we will carefully transfer them to the setup of your choice so you don’t have to do the work. You can customize or enhance the test tube your queen and colony will ship in. Read more about "Gel and sand ant farms in this Q&A". We reserve the right to determine if the proper conditions are met in case of fatalities. Due to the unsuitable gel ant farms, low-quality formicaria, and overly large ant farms sold in toy stores and other online sites like Amazon, we can not offer a warranty on queens and ant colonies housed in such. The "Warranty policies" pages offer additional information. If your queen ant or colony arrives dead, please communicate with us immediately to determine a cause and resolution. ![]() Sometimes a new fresh test tube setup is required before shipping in such cases, we will send them as soon as they have been safely transferred (usually, it takes us a couple of hours). We only ship ants when it is safe for them to travel and as long as the forecasted Canada-wide lowest temperature does not drop below +5 degrees Celsius during the expected transit time. You can read more on our "Shipping Policy & FAQ" page. This way, the package does not sit outside exposed to the elements. Any other shipping method VOIDS all warranty claims on live specimens.Also, please be informed that when your order contains live specimens, we prefer to send a delivery card notice for parcel pick up at your nearest Canada Post location. When shipping live ants & spiders, please select the Xpressport shipping service to ensure a short transit time. ![]()
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